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Dedicated Patient Assistance

Patient Care & Customer Support Desks

We are committed to delivering patient-centric healthcare with empathy and responsiveness. Choose your designated support desk below or submit a ticket for speedy assistance.

24/7 Critical Response

Emergency & Casualty Desk

Immediate ambulance dispatch, urgent surgical trauma admissions, resuscitation, and critical ICU bed coordination.

88840 74940
Available 24 Hours, 7 Days a Week
OPD Helpline

Appointment & Doctor Desk

Doctor consultation schedules, appointment bookings, rescheduling, and general OPD guidance across all medical specialities.

63608 12496
Mon - Sat: 8:00 AM - 8:30 PM | Sun: 9:00 AM - 1:00 PM
Cashless Insurance

Schemes & TPA Cashless Desk

Ayushman Bharat (AB-ARK), Yeshasvini Scheme, ESI, and private Mediclaim pre-authorization approvals and query resolutions.

63608 12496 / 88840 74940
Monday - Saturday: 9:00 AM - 6:00 PM
Digital Support

Email & Records Desk

Medical record department (MRD) requests, discharge summaries, formal estimates, corporate health checkups, and administrative inquiries.

hasanambahospital@gmail.com
Response within 2 hours during business hours
< 5m
Emergency Triage

Rapid response during medical and trauma emergencies

24/7
Always Open

Hospital helpline, casualty, pharmacy, and ICU

< 2h
Digital Inquiry SLA

Average email response and ticket confirmation time

100%
Patient Transparency

Itemized billing, ethical care, and patient confidentiality

Direct Inquiry Desk

Submit a Support Request

Fill out this form and our patient care team will get in touch with you promptly.

Grievance Redressal Mechanism

Every patient concern is treated with the utmost seriousness. Our structured resolution process guarantees objective investigation and timely updates:

1
Receipt & Acknowledgment

Ticket generated with immediate SMS/Email acknowledgment and reference code.

2
Departmental Inquiry

Assigned to the Head of Department or Medical Superintendent within 4 hours.

3
Resolution & Corrective Action

Clinical or administrative resolution provided within 24 to 48 hours.

4
Closing Follow-up

Direct telephonic call from Patient Relations Manager to ensure 100% satisfaction.

Administrative Escalation

For matters requiring senior administrative intervention, please contact our administrative desk:

HOSPITAL HELPLINE
PATIENT RELATIONS EMAIL
CAMPUS LOCATION
Sri Hasanamba Multispeciality Hospital, Hassan, Karnataka, India